Short guides for everyday work — works offline, nothing here needs the internet.
Why the app went read-only, and how to get back to saving
Read-only means you can still look, print and export everything - only
saving new work is paused. Nothing is deleted, and nothing is lost that was
already saved. Take your time.
What the banner is telling you
- "Trial: N day(s) left" - normal, not a fault. When the trial
ends the app becomes read-only until a license is activated. The app unlocks
by itself once it does, with no reinstall.
- "Trial over - READ-ONLY" - the trial finished and no license
was activated on this PC.
- "License issue - READ-ONLY" - a license WAS activated but has
not checked in with the license server. Usually the PC has been offline past
its grace period. Reconnecting is enough; nothing needs reinstalling.
- "in use on its full number of machines" - the key is already
active on all the machines it allows. Whoever issued it can free a seat, or
issue a key that allows more. Nothing is wrong with your records.
- "renews in N day(s)" - your clinic keeps working normally.
This is a heads-up, not a lockout.
- "This PC's date is set before the app was installed" - the PC
clock is wrong, so the trial cannot be measured. Fix the date and time in
Windows Settings > Time & language, switch automatic time on,
then come back the next day. The banner clears by itself.
Getting back to saving
- Find the licence section of your app and press Re-check. It
verifies against the license server and costs nothing. Pressing it as often
as you like is safe.
- No licence section? Your clinic may be covered by an operator or a
subscription - contact whoever set the clinic up.
- It says it cannot reach the server: the PC is offline. The clinic keeps
working, and the check happens on its own next time the machine connects.
- Still stuck? On a clinic computer, this Help Center has a diagnostics button.
It only reads settings - never patient records - and produces a short report
you can send to support.
Your patients' records are never held hostage by a payment
problem. Read-only stops new writes; it never deletes anything, and it never stops you
reading or printing what is already there.
← All help topics
Still stuck? Talk to a human.
Support knows this app inside out. Send the problem text plus, if you can, the support report file.
Tip: sign in first and, on a clinic computer, the "Generate support report" button appears here — it collects technical details automatically.
App version 1.0.7 · Everything on this page also works without internet.