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Short guides for everyday work — works offline, nothing here needs the internet.

Getting started Daily work Data safety Fix a problem FAQ
Getting started

Sign in and find your way around

Open the app and sign in with the username and password you were given. Dashboard — today at a g…

Add a patient (single or family)

Sidebar → Add Patient. Choose Individual for one person, or Family to create a family first and …

Record a visit and print the prescription

Find the patient (top search box or Patient List) and open their page. Use New Visit: pick sympt…

Daily work

Bills and reports

Today's Report — everything from today, with totals. Monthly Report — pick a month; filter by di…

Medicines, symptoms and lab tests

The lists you pick from during a visit are managed under Medicines, Symptoms and Lab Tests in th…

Settings: letterhead, logo, time zone, display

Open ⚙️ Settings at the bottom of the sidebar: Clinic name, doctor name, degree, registration no…

Data safety

Is my clinic data safe?

Yes. Every patient, visit and bill is stored safely in the clinic's own database, and your data …

"Saving is paused" (read-only) — what it means

When the yearly license is not renewed, the app does not delete or lock away your data. It goes …

Fix a problem

Cannot sign in

Check Caps Lock; usernames are lowercase. Use Forgot password? on the sign-in page — a reset lin…

Printing problems

In the print view, if nothing happens: check the printer is on and set as default in Windows. Wr…

License banner says it cannot reach the server

The app checks its license when it can go online; being offline for a day or two is normal and h…

FAQ

What do patient IDs like p12 and p12m2 mean?

p12 is the 12th patient (or family) created. p12m2 is member 2 of family 12. Type the ID in the …

Can I delete a visit or a patient by mistake?

Deletes live behind Delete Records and always ask for confirmation. If something important went …

How does a new clinic join?

Use Sign up on the login page. Registration creates the clinic's own private database, seeds the…

Platform admin: licenses and tenant clinics

Licenses & Updates issues, extends and revokes per-clinic keys; the audit log records every chan…

Still stuck? Talk to a human.

Support knows this app inside out. Send the problem text plus, if you can, the support report file.

Tip: sign in first and the "Generate support report" button appears here — it collects technical details automatically.

App version 1.0 · Everything on this page also works without internet.