❓ Help Center

← Back to the app

Short guides for everyday work — works offline, nothing here needs the internet.

Getting started Daily work Data safety Fix a problem FAQ

Your first visit

  1. Add the patient Name, age and mobile. Family members can share one household record. read the guide
  2. Record the visit Medicines, symptoms and tests. The bill totals itself. read the guide
  3. Print the prescription The print view opens after saving. Choose a printer or Save as PDF. read the guide
  4. Check the bill Today, monthly or any custom range - and who still owes what. read the guide
  5. Set a reminder Days after the visit. WhatsApp the reminder in one tap. read the guide
Getting started

Sign in and find your way around

Open the app and sign in with the username and password you were given. Dashboard — today at a g…

Add a patient (single or family)

Sidebar → Add Patient. Choose Individual for one person, or Family to create a family first and …

Record a visit and print the prescription

Find the patient (top search box or Patient List) and open their page. Use New Visit: pick sympt…

Daily work

Bills and reports

Today's Report — everything from today, with totals. Monthly Report — pick a month; filter by di…

Medicines, symptoms and lab tests

The lists you pick from during a visit are managed under Medicines, Symptoms and Lab Tests in th…

Settings: letterhead, logo, time zone, display

Open ⚙️ Settings at the bottom of the sidebar: Clinic name, doctor name, degree, registration no…

Getting started

AI Assistant: get your own free API key

The AI Assistant can use your own API key. That means the AI usage comes out of your own free qu…

Data safety

Is my clinic data safe?

Yes. Every patient, visit and bill is stored safely in the clinic's own database, and your data …

"Saving is paused" (read-only) — what it means

When the yearly license is not renewed, the app does not delete or lock away your data. It goes …

Fix a problem

Cannot sign in

Check Caps Lock; usernames are lowercase. Use Forgot password? on the sign-in page — a reset lin…

Printing problems

In the print view, if nothing happens: check the printer is on and set as default in Windows. Wr…

License banner says it cannot reach the server

The app checks its license when it can go online; being offline for a day or two is normal and h…

FAQ

What do patient IDs like p12 and p12m2 mean?

p12 is the 12th patient (or family) created. p12m2 is member 2 of family 12. Type the ID in the …

Can I delete a visit or a patient by mistake?

Deletes live behind Delete Records and always ask for confirmation. If something important went …

How does a new clinic join?

Use Sign up on the login page. Registration creates the clinic's own private database, seeds the…

Why the app went read-only, and how to get back to saving

Read-only means you can still look, print and export everything - only saving new work is paused…

Should I use it online, or installed on one PC?

Both are the same app, with the same screens and the same records. They differ in where the clin…

Is my clinic's data mine?

Yes - entirely. Your patients, visits and bills belong to your clinic, not to us. Every clinic r…

Will it work on a phone?

Yes. The app is built phone-first and scales up to a laptop or desktop - the same build, the sam…

How many doctors can use one clinic?

Everyone who works in that clinic can be added as their own account. There is no per-doctor char…

Do I have to pay before I can use it?

No. The whole app opens in full for seven days - every feature, no limits, and no card asked for…

How do I earn a free month by inviting a colleague?

Open Settings > Subscription: your invite code is there, with a button that shares it on WhatsAp…

Still stuck? Talk to a human.

Support knows this app inside out. Send the problem text plus, if you can, the support report file.

Tip: sign in first and, on a clinic computer, the "Generate support report" button appears here — it collects technical details automatically.

App version 1.0.7 · Everything on this page also works without internet.

© 2026 ClinicSutra · clinicsutra.com